FAQ

 

GEMSTONES

What are Gemstones?

Gemstones are minerals that were already formed 3 to 10 million years ago in the earth's interior. Already thousands of years ago, gemstones were said by ancient cultures such as the ancient Romans, Greeks, Egyptians to have a beneficial effect on the body, mind and spirit. They were worn as amulets and as talismans for protection against sorcery, evil eyes and diseases. The power of the gemstone is that each crystal has unique sound vibrations and electromagnetic radiations and emits them to the body.

You can find more detailed information here.

How do Gemstones work?

Electromagnetic radiations of the stone affect the energy pathways, the activity of the energy centers and the electrical conduction of the nerves of your body. That is, when you are on the same wavelength with them, resonance occurs.

You can find more detailed information here.

How do I cleanse and recharge Gemstones?

Crystals have the ability to store energies. They can remember negative and positive energies and therefore they should be cleaned and recharged regularly every two weeks. If the gemstone lacks energy, it fades, becomes brittle and its radiance and effectiveness decreases. That is why regular cleaning and energizing is so important with gemstones. 

First and foremost, you should clean it thoroughly after you buy it and before you use it for the first time. This will ensure that no excess energy or false information from strangers is passed on to you.

What options there are for cleansing and recharging, you can find here.

MATERIALS

What material is the jewelry made of?

GEMLY & Co. uses only sustainable gemstones as well as recycled precious metals such as silver and 18 karat gold in a 4 micron thick gold layer and our jewelry can thus be called "Vermeil".

You can find more detailed information about each material here:

Material Information
925 Sterling Silver
18 Karat Gold
Vermeil
Gemstones
Jewelry Manufacturing

How can I clean my jewelry?

Even though GEMLY & Co. pieces have 100 times thicker gold plating and an extra anti-tarnish layer, and are up to 5 times more durable compared to ordinary alloy jewelry, gold is made of a very soft metal and should be taken care of so that you can wear it for many years.

Here are the golden tips to help make it your forever companion.

Is the jewelry nickel-free?

Many jewelry suppliers mistakenly advertise with "nickel-free" jewelry. The admixture of nickel has the positive property of making the metal more resistant and protecting it from rust. Even "surgical steel" can contain up to 14% nickel. This is fine as long as the specified limits according to the "REACH" (Registration, Evaluation, Authorization and Restriction of Chemicals) EU chemical regulation are respected. All my jewelry has been tested in the laboratory for the above chemicals and are harmless to your health and therefore "nickel safe".
A big advantage is also that gold and silver are two high-quality anallergic precious metals in contrast to base metals and he is therefore harmless to allergy sufferers.

Is the jewelry waterproof?

Generally, contact with water is fine. However, always dry it well after it has been in contact with water. However, avoid swimming or going to the sauna with your golds in chlorine and salt water. I recommend you take it off before showering/bathing, as soap and shampoos can attack the gold surface. The same goes with sports activities that make you sweat, as gold is sensitive to salty skin.

You can find more tips here.

What ring size do I need?

In fact, this time you don't need to measure your ring size. We all know that each finger has a different diameter. That's why I designed my rings to be adjustable in size to fit any finger. Incredible, right?

SHIPPING & DELIVERY

How will the order be shipped?

All orders are shipped climate neutral with DHL GoGreen within 1-2 business days from Germany by goods mail to you.

As part of the GoGreen environmental protection program, the CO₂ emissions generated during transport are calculated and offset by investing in climate protection projects around the world. Similarly, DHL is currently using 15,000 electric vehicles to reduce CO₂ emissions when transporting parcels. The additional additional costs for the contribution of the GoGreen shipping bears here GEMLY & Co.

You can find more detailed information hier.

To which countries do you deliver?

GEMLY & Co. delivers to the following countries:

Germany

EU**

Belgium, Luxembourg, Spain, Denmark, Malta, Czech Republic, Estonia, Monaco, Hungary, Finland, Netherlands, France, Austria, Ireland, Poland, Italy, Portugal, Croatia, Sweden, Latvia, Slovakia, Lithuania, Slovenia

Worldwide**

Andorra, Korea Republic (South Korea), Singapore, Australia, Liechtenstein, Taiwan, China (PR), Malaysia, Thailand, United Kingdom, New Zealand, Turkey, Hong Kong, Norway, United States, Iceland, Puerto Rico (USA), Cyprus (northern part), Israel, Russian Federation, Japan, Switzerland, Canada, Serbia

Should your desired country of choice not be in the above delivery area, then feel free to contact me here via the contact form and together we will find a shipping alternative so that you too can get the pretty GEMLY & Co. pieces.

How much are the shipping costs and how long does the shipping take?

Destination

Shipping costs

Shipping method

Germany
2-4 working days

Free shipping

DHL Warenpost
GoGreen - tracked

EU*
5-10 working days
6,99 € Shipping costs
Free shipping from 120€

DHL Warenpost International
GoGreen - tracked

Worldwide**
< 14 working days
8,99 € Shipping costs
Free shipping from 150€

DHL Warenpost International
GoGreen - tracked

Can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email and the associated tracking number to track your GEMLY & Co. journey.

Are there any customs fees?

For deliveries shipped to non-European countries or non-EU countries, additional import duties, customs clearance fees and possible import sales taxes may apply for certain countries. The amount of the fee depends on the country of delivery. Please check with your local customs for these fees. Unfortunately, the fees cannot be covered by me and are to be covered by you.

How can I change my shipping address?

Please contact me directly at the contact form with the correct address as long as you have not received a shipping confirmation and the package has been shipped.

RETURNS

What are the return policies?

After receiving your goods you have 14 days to return the item. Please make sure the jewelry is in its original packaging and in perfect and unworn condition.

You can find more detailed information on the return of goods here.

How can I return my goods?

Please announce the return by means of a unambiguous statement (for example, by e-mail) of the decision to revoke this contract and returning the goods. Be sure to include the returns form filled out in the package to be able to process and assign your return.

GEMLY & Co. unfortunately cannot cover the shipping costs of your return. But good news, if you pay with Paypal, Paypal can cover the cost of your return 12 times a year. You can find more information here: https://www.paypal.com/de/webapps/mpp/refunded-returns

You can find more detailed information on the return of goods here.

PAYMENT OPTIONS

What payment methods are offered?


The following payment methods are available for you at check-out:

PayPal
Visa
MasterCard
American Express
Maestro
Apple Pay
Google Pay
Instant bank transfer with Klarna
Purchase on account with Klarna (Purchase on account, only possible for customers from Germany, Austria & Switzerland).
EPS bank transfer

COOPERATION

How can I cooperate with GEMLY & Co.?

You think the philosophy of GEMLY & Co. is great and you like the unique jewelry pieces? Let's work together! Feel free to contact me using the contact form. I look forward to hearing from you.