After receiving your merchandise, you have 14 days to return the item. Please respect this deadline, as GEMLY & Co. cannot accept the return after that. Please make sure that the jewelry is in its original packaging and in perfect and unworn condition. Sets can unfortunately only be returned complete.
If you wish to exchange your item, you must return it and place a new order. Unfortunately, gift certificates cannot be returned.

Before you return your goods, announce the return by means of a unambiguous statement (for example, by e-mail) of the decision to revoke this contract. You can find more detailed information about the cancellation policy here.

Please be sure to include the completed returns form in the return so that your return can be processed and assigned.
Here you can download and fill out the return form.

Please place your order only when you are absolutely sure. Because GEMLY & Co. can not cover the shipping costs of your return, unfortunately. Unfree shipments will not be accepted and will be returned to the sender.
But the good news is that if you pay with Paypal, Paypal can cover the cost of your return 12 times a year. You can find more information here: https://www.paypal.com/de/webapps/mpp/refunded-returns

Please keep proof of shipping until your return has been fully refunded, just to be on the safe side. I recommend you use insured shipping, as GEMLY & Co. is not liable if the package is lost. No confirmation of receipt will be sent. After I receive your return, it will be checked as soon as possible and you will get your money back to the original payment method within 14 days. International customs incurred will not be refunded (applies to deliveries outside the EU).