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FAQ: Can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email and the associated tracking number to track your GEMLY & Co. journey.

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DO YOU NEED HELP?

Do you have any questions? You may find possible answers under FAQ.

For further questions, you can contact me via the contact form.

SHIPPING

Free shipping within Germany, in the EU from 120 Euro and worldwide from 150 Euro.

Further information about shipping are here.

PAYMENT OPTIONS

PayPal, Visa, MasterCard, American Express, Maestro, Apple Pay, Google Pay, Instant bank transfer with Klarna, Purchase on account with Klarna, EPS bank transfer.

RETURNS

In case you don’t like your goods you can return them within 14 days after receipt.

Detailed instructions on how to return your order are here.

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Versand

Destination

Shipping costs

Shipping method
Germany
2-4 working days

Free shipping

DHL Warenpost
GoGreen - tracked
EU*
5-10 working days		 7,99 € Shipping costs
Free shipping from
120 €

DHL Warenpost International
GoGreen - tracked
Worldwide**
< 14 working days		 9,99 € Shipping costs
Free Shipping from
150 €

DHL Warenpost International
GoGreen - tracked

All orders will be shipped to you climate neutral with DHL GoGreen with 1-3 days processing time from Germany via merchandise mail. Once your order has been shipped, you will receive a shipping confirmation email and the associated tracking number to track your GEMLY & Co. journey.

You can find more information about our packaging and carbon neutral shipping here.

For deliveries shipped to non-European countries or non-EU countries, additional import duties, customs clearance fees and possible import sales taxes may apply for certain countries. The amount of the fee depends on the country of delivery. Please check with your local customs for these fees. Unfortunately, the fees cannot be covered by me and must be paid by you.

If the package cannot be delivered, you will have to pay the corresponding return and original shipping charges. Please note that for orders deemed delivered or unsuccessful delivery attempts, GEMLY & Co. is not responsible. If the package is refused acceptance, the charges will be deducted from your credit upon return.

EU**
Belgium, Luxembourg, Spain, Denmark, Malta, Czech Republic, Estonia, Monaco, Hungary, Finland, Netherlands, France, Austria, Ireland, Poland, Italy, Portugal, Croatia, Sweden, Latvia, Slovakia, Lithuania, Slovenia

Worldwide**
Andorra, Korea, Republic of (South Korea), Singapore, Australia, Liechtenstein, Taiwan, China (PR), Malaysia, Thailand, United Kingdom, New Zealand, Turkey, Hong Kong, Norway, United States, Iceland, Puerto Rico (USA), Cyprus (northern part), Israel, Russian Federation, Japan, Switzerland, Canada, Serbia

Should your desired country of choice not be in the above delivery area, then feel free to contact me here in the contact form and together we will find a shipping alternative, so that you also get the pretty GEMLY & Co. pieces.

Returns


You imagined the jewelry differently and it didn't spark in the first moment? No problem, you are welcome to return the jewelry!

After receiving your goods, you have 14 days to return the item. Please adhere to this deadline, as GEMLY & Co. will not be able to accept the return after this time. Please make sure that the jewelry is in its original packaging and in perfect and unworn condition. Sets can unfortunately only be returned complete.
If you wish to exchange your item, you must return it and place a new order. Unfortunately, gift certificates cannot be returned.

Please be sure to include the completed returns form in the return so that your return can be processed and assigned.
Here you can download and fill out the returns form.

Please place your order only if you are absolutely sure. Because GEMLY & Co. unfortunately can not cover the shipping costs of your return. Unfree shipments will not be accepted and will be returned to the sender.
But the good news: If you pay with Paypal, Paypal can cover the cost of your return 12 times a year. You can find more information here: https://www.paypal.com/de/webapps/mpp/refunded-returns

Please keep proof of shipment until your return has been fully refunded, just to be on the safe side. I recommend you use insured shipping, as GEMLY & Co. is not liable if the package is lost. Eine Empfangsbestätigung wird nicht geschickt. After I receive your return, it will be checked as soon as possible and you will get your money back to the original payment method within 14 days. International customs incurred will not be refunded (applies to deliveries outside the EU).

You have already looked into the FAQs and still need help?

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